FAQ

Everything you want to know

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About UGCeer

What is a UGC video?

A short video filmed by a real person about a product or service, in a natural style that looks like what people post. You use it in TikTok, Snapchat, Instagram, and YouTube ads, or post it on your own account.

Do you make videos with AI?

No. Every video is filmed by a real Saudi content creator, because people trust people like them. AI is only an assistant for us: it recommends creators, analyzes video performance, and suggests ideas to the creator.

How many clients and creators does UGCeer have?

As of September 2026, UGCeer serves more than 8,000 businesses, store owners, and marketers, and more than 4,800 Saudi content creators have registered on the platform. Because we put quality ahead of quantity, not every creator who registers is accepted, and thousands of creators are on our waitlist.

Is UGCeer a celebrity platform?

No. You buy the video itself to use in your ads or post on your account. A video's power comes from how it presents the product, not from follower count.

Is the opinion in the video genuine?

You choose the video type when you order: an ad, a review based on a real experience with the product, or an unboxing. The video runs on the platforms as a clearly labeled sponsored ad.

Are creators verified? How do you select them?

Yes. Every creator submits an intro video explaining what they offer and showing their style. Our team then reviews and evaluates it manually, so there is no automatic acceptance. Accepted creators sign a contract with us, each has a profile showing their services, price, and delivery time, and we keep training them on making videos that perform in ads.

Is UGCeer a certified TikTok One partner?

Yes. UGCeer is a certified TikTok One partner.

Ordering and delivery

How do I order a video from UGCeer?

Describe what you need in Smart Search or pick a creator yourself, then send the order at the listed price or request a custom offer. The creator replies within 24 hours, and after delivery you either request a revision or approve and download the video.

Does the creator post the video on their account?

It depends on what the creator offers. Some post on their own account or give you a Spark Ads code for TikTok, and you can see this on their profile before ordering.

When will I receive the video?

Each creator's delivery time is listed on their profile before you order. It starts from the order date for digital orders, and from the day the product reaches the creator for orders that require shipping.

How do I send the product to the creator?

Through the platform: you request a shipping label, we track the shipment until it reaches the creator, and then the delivery time starts.

Pricing and payment

How much does UGCeer cost?

Signing up is free. The creator sets the video price, and we add a platform commission based on your plan: 15% on Free, 7% on Pro, and 5% with an account manager. Details are on the pricing page.

Is payment secure?

Yes. Your money stays held on the platform and doesn't reach the creator until you approve the video, and you receive a tax invoice with every balance top-up.

Who UGCeer is for

Do you work with companies outside Saudi Arabia?

Yes. Companies from the Gulf, Europe, and Asia reach Saudi audiences through our creators. You track your order remotely and can pay from any country.

Can agencies use UGCeer?

Yes. On the Pro plan, an agency manages all its clients' orders from a single account, together with its team.

Have another question?

Our team will get back to you directly.