--- title: "Points & Refund Policy | UGCeer" description: "UGCeer points policy: buying points, when they return to your balance, order cancellations, cashback points and disputes." url: https://ugceer.com/en/terms-of-payment/ lang: en --- [Home](https://ugceer.com/en/)Points & Refund Policy # Points & Refund Policy Last updated: September 29, 2026 [Terms of Service](https://ugceer.com/en/terms-of-service/)[Points & Refund Policy](https://ugceer.com/en/terms-of-payment/)[Privacy Policy](https://ugceer.com/en/privacy-policy/)[Community Standards](https://ugceer.com/en/community-standards/)[Delete Your Account](https://ugceer.com/en/delete-account/) **On this page** 1\. What UGCeer points are2\. Buying points3\. When points return to your balance4\. Cancelling after the creator accepts the order5\. Dealing outside the platform6\. Cashback and promotional points7\. Deleting your account8\. Payment errors9\. Disputes10\. Acknowledgement and consent > This is a translation for convenience. The Arabic version is the legally binding version. ## 1\. What UGCeer points are 1.1 UGCeer Star Points are digital points bought from the platform to be used only for its services: ordering videos from content creators, add-ons, shipping labels and other available services. 1.2 Points are a digital product. They are not money, currency or a deposit, and they are not a debt owed by the platform. 1.3 One point equals one Saudi riyal at the time of purchase. VAT is added to the purchase amount, and a tax invoice is issued for the purchase. ## 2\. Buying points 2.1 Points are added to your account as soon as payment is completed. At that moment the sale is complete and the points are considered delivered. 2.2 Point purchases are final. Their price is not refunded in cash, to the card or to any payment method, whether the points were used fully, partly or not at all. 2.3 Points belong to the account they were bought on and cannot be transferred to another account. 2.4 Purchased points do not expire and stay in your account for as long as the account exists. 2.5 New accounts must buy a minimum amount of points before contacting creators, to protect creators from non-serious requests. Clause 2.2 applies to these points. ## 3\. When points return to your balance The points paid for an order, including the platform fee, return in full to your main balance in these cases: 3.1 The creator declines the order, or does not respond within 24 hours of receiving it. 3.2 The creator misses the delivery deadline set in the order and you ask to cancel it. 3.3 The platform team rules in your favour after reviewing a dispute over the quality of the work or whether it matches the order. In all these cases the value returns as points inside the platform only and is not paid out in cash. ## 4\. Cancelling after the creator accepts the order 4.1 Once the creator accepts the order, the client cannot cancel it alone. Cancellation requests go to the support team. 4.2 The support team reviews the order and the conversation before approving a cancellation. If the creator has not started the work, the full order value returns to your balance as points. 4.3 Once filming has started or any part of the work has been delivered, the order can only be cancelled by a decision of the platform team based on how the work has progressed. ## 5\. Dealing outside the platform 5.1 Asking for a creator’s contact details, agreeing with them or paying them outside the platform is prohibited, whether during an order or after it is cancelled. 5.2 If this is proven, the platform may suspend the account, cancel open orders and forfeit the points in the account, without any compensation. ## 6\. Cashback and promotional points 6.1 Points given as a reward, cashback or part of a promotion are a gift from the platform. They are not refundable or transferable. 6.2 These points may have an expiry date shown in your wallet, after which they expire. 6.3 At checkout, cashback points are used first, before purchased points. ## 7\. Deleting your account Deleting your account does not entitle you to a payout of the remaining points. We recommend using your balance and finishing open orders before requesting deletion. ## 8\. Payment errors If you were charged without the points being added to your account, or were charged twice, email [hi@ugceer.com](mailto:hi@ugceer.com) and, after verification, we will fix the error by adding the points or returning the extra amount to the same payment method. ## 9\. Disputes Disputes between clients and creators are resolved by a dedicated UGCeer team, whose decision on returning or releasing points inside the platform is final, without prejudice to either party’s right to go to the competent authorities in Saudi Arabia. ## 10\. Acknowledgement and consent By completing a points purchase, the user confirms that they have read and agreed to this policy, that they bought digital points for use inside the platform, and that the purchase is final and gives no right to a cash refund or a refund to the payment method. This policy is shown clearly before payment, and a purchase cannot be completed without explicitly accepting it.